Why the road from wreck to customer satisfaction runs through our shop…
Estimating & Warranties: A detailed estimating process is used to analyze the damage to your vehicle, while a close personal inspection is conducted. Using this information, we provide you with a comprehensive report of damage. You can rely upon this damage appraisal to provide us with a blueprint to return your vehicle to its original condition. Our estimators have years of experience working with insurance companies and will assist you in any way possible. The limited warranty we offer covers parts and material used in the repair and the labor required to complete the repair process. We use only the finest products, techniques, and craftsmanship to complete the job to your satisfaction.
Bodywork: Most of today’s modern automobiles are of uni-body construction. Uni-body repairs need special equipment, operated by journeyman technicians. Our technicians use only the finest material and equipment available. Each vehicle is repaired to factory specifications in our state-of-the-art collision repair system. The proper repair of unseen damage is critical to the safety and performance of any vehicle. Many auto manufacturers specifically state that specialized uni-body repair equipment must be used in the repair for the ultimate in safety handling and performance.
Parts: Only the highest quality parts are used to ensure proper body panel alignment. All body work is thoroughly inspected by our quality assurance team prior to entering the refinish department.
Painting: Today’s modern factory finishes incorporate multiple layers of highly specialized paints. Without the most sophisticated techniques and training, high-tech factory finishes cannot be duplicated. We have made a major investment in the finest painting system available. We take special pride in our ability to match factory finishes as the final step in our restoration process. Only factory matched finishes are used, with special attention to paint texture, gloss, and hue. As a PPG Autocolor certified repair facility we offer an unbeatable lifetime paint written warranty.
FACTS YOU SHOULD KNOW!!!!! DON’T BE FOOLED, IT’S YOUR CAR, IT’S YOUR CHOICE!!!
*No law requires you to get more than one estimate.
*You are not obligated to use any particular shop to obtain repairs. You choose the shop and authorize the repairs.
*Your insurance company cannot tell you which shop you must go to, to have your vehicle repaired, even if it is a shop on their repair network. That is called “steering” and is against the law.
*Most major insurance companies set up DRP-(Direct Repair Program) networks/contracts with auto body repairers in an effort to control their costs and have more control during the repair process. Olson Auto Body & Collision Center is a direct repair shop for most major insurance companies.
*You do not have to accept the insurance company’s appraisal of damage. Check the “approval clause” in your policy on how to resolve any differences.
*You are ultimately responsible for the cost of the repairs to your vehicle. Financial arrangements must be made before the completed vehicle can be released.
*There is a big difference between shops. Any shop can give a lower price by leaving something out or by overlooking parts or sacrificing quality.
*Our people are ” craftsmen” and will do a good and honest job of repairing your vehicle at a fair price.
Characteristics of Top Quality Collision Repair:
- Commitment to Excellence through
- Customer satisfaction
- Top quality repairs & service
- Up to date technology & training
- Cutting edge equipment & techniques
Olson Auto Body and Collision Center is dedicated to giving each and every customer the best experience possible!